Had a customer call me the other day it seemed their computer had a Virus on it. Oh no! This lady just purchased a copy of Norton 360 ( 4 months or so ago). So in the customers mind they were protected. Norton did catch the Trojan and even said it could not fix it but all you had to do is download this other program they have and it would take care of it.
So after the customer downloaded it and let it run for about an hour it returned a message saying it could not remove the Trojan. Now the customers mind it should of worked so they called Norton (an ordeal in itself) and after hours of being on the phone was told “For a fee we can connect and do it for you”. Their response was why would I pay you when I just purchased your program. The reply was “sometimes the fix works and other times is just won’t work and we have to do it manually”
Needless to say the customer was not going to pay them any more money hence the phone call to me. She dropper her laptop off and we got it taken care of.
The problem is that anti-virus software is not the end all for protection. No software can stop or delete everything. I know this isn’t what anyone wants to hear but its the truth. If anyone tells you “just buy this and you wont have anymore problems” they are lying and you should run away! We sell AVG and I think it is the best you can get. If something better comes along, then we will sell that. There is no software that can protect your computer from yourself (or any user) The biggest problem is that you can not delete a file that is in use. This is the part that usually requires professional intervention.
