Repairs | Cincinnati computer repair | PC Laptop Mac Server 513-661-4333

Software repairs

85% of problems that occur with computers are the result of software-related issues: programs that lock up, printers that suddenly won’t print, operating systems that won’t boot and lots of other common quandaries are all somehow related to the operation of software on your PC. So, if these kinds of problems happen to you, take comfort in the fact that the good news (if you can call it that), is that you’re not alone.

Troubleshooting software problems on PCs is unquestionably the hardest problem-solving task you’re ever likely to run into (on your computer, that is). The reason for this is because of the Byzantine-like structure of today’s PC applications and operating systems. In essence, the problem can be boiled down to this: All the various pieces of software on your computer—your main applications, the drivers for your specific peripherals, and the various Windows system files—work together in an enormously complex web of inter-relationships. Adding, removing or altering one piece of that puzzle can (and often will) lead to software that just doesn’t work.

We take pride in our ability to trouble shoot software problems. Sometimes it takes hours, even days to figure out a complex problem. Our clients and customers benefit from our size and experience. Most people use the same software. Once we fix a problem once, we can apply that fix to every computer we encounter. This helps us fix computers fast and effectively.

We can repair all sorts of issues:

Cant print / copy / fax
Cant get online / send email
Cant listen to music / play movies / watch online tv
Wont turn on / off
Loud / noisy / irritating
Documents wont open / close / save
Ghosts in the machine / gremlins
Mouse / keyboard / controller wont work

We are experts at all sorts of problems and complaints. We can help!

Filed Under: Blog, Software Tagged With: repairs, Software, Windows

Ship Us your Laptop

At Custom-PC, our experienced laptop technicians perform prompt service on all makes and models of laptops and notebook computers.

Send your laptop repair request, so we can get started on your laptop!
We have $19.00 flat rate return shipping (with repair) within continental United States. Each shipment is fully insured up to $1000. We offer very competitive prices for quality laptop repair service. Our final laptop repair estimates include parts, labor, and return shipping.

We offer 3 flat rate repair options:

1) DC jack repair $139 + $14 (New DC jack if needed)

2) Keyboard replacement $29 + Keyboard

3) LCD replacement $35 + LCD

Any other problems we will have to diagnose first. Laptop diagnostics are $60 and are free if you have it repaired.

If your laptop is having an issue, and you don’t have any affordable or reliable local repair options, then Custom-PC is the perfect solution for you!

To send in your laptop for service follow these 4 easy steps:

1) Fill out our laptop service request form.

2) Pack your laptop in a laptop box. Include at least 4″ inches of bubble wrap or other similar padding.

Warning Only use bubble wrap, packing peanuts or Styrofoam padding.

3) You will receive a confirmation email with a shipping address and SO (service order) number.

Write this number on the shipping label.

Do not ship your laptop until you have received your SO number.

Any packages without a SO number will be refused.

4) Ship your laptop to us using a traceable service (Fedex, UPS, etc.)

We will contact you within 4 days with a cost & time estimate.

Sit back relax, let us work for you!

Laptop repair FAQ:

Q. Do you offer local and national laptop repairs?
A. Yes we do. We started out as a hometown computer repair business. Over time we’ve grown into a national laptop repair center who services computers for customers all over the US. We operate 2 local retail stores.
Q. What geographical areas do you serve?
A. Our laptop repair service covers the entire United States and Canada.
Q. Can you work on my brand of laptop?
A. Yes, we repair all brands of laptops. More accurately, we replace the DC jack in laptops.
Q. Are there any laptop repair services you do not provide?
A. We do not repair in warranty laptops. You should contact the manufacture for that service.
Q. How do I pay you for my laptop repair?
A. We accept most major credit or debit cards over the phone.
Q. What if my laptop can’t be fixed?
A. On very rare occasions, a particular part may be more expensive than it should be. If you choose not to have the laptop repaired, we will only charge our standard diagnostic fee $60 + $19 shipping back to you.
Q. How long does your laptop repair service take?
A. We repair laptops in the order received. Turnaround time on our laptop repairs is typically 1 week. The actual repair speed depends totally on the availability of the parts. It takes us less than 2 hours to install anything in a laptop. Sending your laptop to the manufacturer for repair could take 8 – 12 weeks!
Q. What happens if I have the same problem again?
A. All our repairs are covered by a parts and labor warranty. Most laptop repair are the result of damage than malfunction. Each quote will list the provided warranty based on the parts we order. The warranty does not cover damage or problems other than the repair we performed.
If you have any other questions regarding our laptop repair service please feel free to contact us.

Laptop service request form.

Filed Under: Laptops, Ship Us your Laptop, Ship Us your Laptop

Laptop Repairs

Hard Drives

Slow performance
Clicking
Read and write errors
Low disk space
Error screens

Motherboards

No boot
Blue Screen (BSOD) error messages
Atapi errors
Poor system performance
Damaged or faulty
Loose DC power jacks

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Video Cards

Blurry video
Wavy displays
Lines across the screen
No display

Software

Error messages
Virus & Spyware infections
Program updates & patches
Email issues
Windows update

Components

Ethernet card damaged after power surges, can’t get online
Modems will not dial out
Wireless cards will not find signal

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DC Power supplies

Overheating
Power spikes
System restarts
Broken wires & frayed cords

Upgrades

Double RAM
HI Definition Blu-Ray drives
Lightscribe and DVD burning
Increased storage space

Filed Under: Laptop Repairs

Desktop Repairs

Desktops are the cornerstone of our computer world. Fast and powerful, these workhorses get us through the day with email, photo editing, web design and video. Custom-pc does extensive repairs and upgrades on desktops and WORKSTATIONS.
Custom-pc has the right repair or upgrade solution for your desktop. Contact us and return your system to its previous glory!

WE CAN REPAIR:

HARD DRIVES

Slow performance
Clicking
Read and write errors
Low disk space
Error screens

Motherboards

No boot
Blue Screen (BSOD) error messages
ATAPI ERRORS
Poor system performance
Damaged or faulty

Video Cards

Blurry video
Wavy displays
Lines across the screen
No display
Upgrades to HDMI video
Upgrades to dual monitors

Software

Error messages
Virus & spyware infections
Program updates & patches
Email issues
Windows update
Crashes & blue/black screens

Components

Ethernet card damaged after power surges, can’t get online
Modems will not dial out
Wireless cards will not find signal
Raid problems
USB & FIREWIRE additions

Power supplies

Overheating
Power spikes
System restarts

Improve CPU speed
Double RAM
Increase system bus speed
Quad core processing
BLU-Ray drives
LIGHTSCRIBE and DVD burning

Filed Under: Desktop Repairs

Virus and Spyware Removal

Virus Repair Service

It is much too easy to catch a virus these days. With a broadband connection, just a simple mouse click can spell doom for an unprotected system. You need a good anti-virus program to help keep you safe.

Notice I said HELP keep you safe. Even the best protection is only 50% of the battle. The end user (you) has to be careful of what you do and where you go online. Just like you wash your hands before you eat, you have to be that careful when you surf the web.

After you have an infection

All of the information about protection doesn’t help much after you already have a virus or spyware infection. If you know you are infected you should take the following steps immediately;

Disconnect from the internet
Back up your important files to a CD or DVD (not a flash drive)
Seek virus repair help

Once you have an infection, it can slowly eat away at your computer. Modern viruses have the ability to do almost anything. They can record your keyboard keys, giving hackers access to anywhere you go online. They can also do things like delete files, send virus infected instant messages, and send infected emails to your entire contact list. Modern virus infections can even make their way from your computer to another one on the same network.

Paralyzed by Inaction

If you want to reclaim your computer, take quick action. The longer you use your machine while it is infected the more it can spread. The longer you wait to get a virus repair, the more dangerous it becomes. The worst thing you can do is pretend you don’t have a problem. You put your friends and the other computers on your network at risk. Besides, it is easier (and cheaper) to get a virus repair one computer at your house, than all of them.

Our virus removal process

We have extensive knowledge on removing virus and spyware infections. We have fought this battle for 10 years, almost daily. We know where the viruses (not virii) hide, how they function, and how to remove them. It is an ever changing dynamic that requires constant training, and research. When you bring in your computer for a virus repair, we take the following steps;

See if you have any data to backup
Scan your computer with 6 different virus and spyware removal tools (more if deemed necessary)
Scan your computer with 2-3 root-kit removal tools 9more if deemed necessary)
Individually inspect places in the computer where viruses are known to hide
Delete infected files and replace them with good clean copies

When you hire us as your virus repair team, you get an extensive repair, at an affordable cost.

Virus protection going forward

After you have had your computer cleaned it is time to protect yourself going forward. We sell AVG ANTI-VIRUS. It offers a level protection that is some of the best available. The full version of AVG offers:

Identity protection – up-to-the-minute banking and shopping protection

AVG Identity Protection enhances your current anti-virus software by shielding your passwords, credit card numbers, and all other private information from prying eyes.

Online Shield – safe social networking, chatting and downloading

Online Shield allows you to download and exchange files without risk of virus infection, including files downloaded using ICQ, MSN and Yahoo! instant messengers.

Anti-spam – safe, uncluttered e-mail

Our AVG Anti-Spam feature adopts a regularly updated database for detecting all forms of spam.

Anti-virus and anti-spyware – safe computer

Our Anti-Virus and Anti-Spyware technology protects you from falling victim to or unwittingly spreading a virus, worm, or Trojan horse. It also prevents the unauthorized access of information from both spyware and adware.

Enhanced firewall – block hackers

Our Enhanced Firewall ensures you against unwanted visitors trying to access your computer.

Take action

Is your desktop, laptop, or Mac infected? Let us know. We guarantee will remove it, or we will re-install at no additional charge. Don’t let someone charge you twice for their failed attempt.

Give us a call, and we’ll get right on it! Custom PC Computers is a company you can trust to do the job right. We have 10 years of fighting viruses to prove it.

Filed Under: Virus and spyware removal

Latest Infections

Here are a few current infections.

If you have either of these on your desktop or laptop pc, turn it off and give us a call immediately! You are infected! Click for full image view.

We have multiple means of removing virus and spyware infections from computers. Sometimes we’ll spend over 10 hours to get a good clean working system.

To the benefit of our customers, we don’t charge for the learning curve. We have a MAX amount you pay for a full virus and spyware clean. If we can’t clean it to your satisfaction, we’ll do a new Windows install at no additional cost.